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Please note For next-day delivery of these Products customers will be required to place their Order in advance of the following times:
Saturdays-Thursday before 5pm;
Friday before 2pm
If, for any reason, you wish to cancel your contract before your Order has been dispatched or once it is with the courier partners, then you need to let us know. You can do so by contacting our ‘ Customer Services team. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order.
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty or damaged, the following applies:
Within 6 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent. Also by your choice we can offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.
If you are not completely satisfied with your order, you can return the product in its original condition (unopened, unused, sealed and in full sellable condition) within 5 days after receiving your order by contacting us through contact@intlcosmetic.com to initiate the return or exchange process and then we will refund the full price, including delivery charges.
